SNB DEV
Legal
Refund Policy
Vidlyn and Auto Publisher are digital software. We deliver a licence key by email. There is nothing to ship or return, so this policy covers refunds only.
Try it first
Because a key cannot be taken back once it is used, we offer a free 7-day trial with every feature and no card. Email us to ask for a trial key before you buy.
1. When we refund
- Key never activated. If you have not activated your key on any computer, you can ask for a full refund within 7 days of buying.
- It does not work. If the Software cannot run on your computer or a fault stops you using it, and we cannot fix it within 7 working days of you telling us, we will refund you in full.
- Wrong or double charge. If you were charged twice or the wrong amount, we will refund the difference or the duplicate.
- No key received. If you paid and received no key within 2 working days, we will send it or refund you, as you prefer.
2. When we do not refund
- You changed your mind after activating the key.
- The key has expired.
- We disabled the key for sharing or misuse (see the Terms, section 7).
- Costs of services you connect yourself, such as AI subscriptions, API keys or stock libraries. These are paid to those providers.
- A platform removing your videos or limiting your account.
3. Moving or replacing a key
Moving your key to a new computer, or resending a lost key, is free and is not a refund. See the Terms, section 6.
4. How to ask
Email us from the address you bought with, with your order reference or the last 4 characters of your key, and a short note about the problem. We reply within 2 working days.
5. How refunds are paid
An approved refund is paid back only to the same payment method you used to pay: the same card, bank account or mobile wallet the payment was made with (through PayHere or the payment service used at checkout). We do not refund in cash or to a different card or account. Refunds are made within 7 working days of approval; your bank or card company may take longer to show it. Please contact us before you open a dispute with your bank, because we can usually fix a problem faster.
6. Returns, exchanges and shipping
These do not apply. Nothing physical is sold.
Contact
SNB DEV, operated by D.M. Subhash Nuwan Bandara, Mahiyanganaya, Sri Lanka
Email: snb10snb@gmail.com